Shipping & Returns


We're here to make family adventures a little easier. From getting your gear delivered to finding the right fit for your family, we've got you covered.

Every WAYB product is thoughtfully designed with families in mind and backed by:

  • 45-Day Returns: Shop with confidence and return eligible products within 45 days of purchase. Items must be unused, with original tags attached and original packaging included.

  • 3-Year Limited Warranty: Our Pico™ Portable Car Seat is backed by our Breathe Easy Guarantee.


Need to make a return?

Visit our Returns Portal and enter your order number and shipping ZIP code to get started.


Shipping

We ship throughout the United States, with FREE standard shipping on orders over $99 in the contiguous U.S.

Orders typically process within 1–2 business days, or up to 3 business days during promotional periods. Once shipped, delivery generally takes 2–7 business days, depending on your location and shipping method. You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.

Because we process orders quickly, we're typically unable to cancel or modify them once placed.

We currently ship to physical U.S. addresses only. International shipping and delivery to P.O. boxes or APO addresses are not available.

Standard Shipping Rates

Contiguous United States - Free shipping on orders over $99  | Orders under $99: Shipping calculated at checkout

Alaska & Hawaii - Orders $99 and above: $60 flat rate | Orders under $99: $25 flat rate 

Express Shipping

Need your gear sooner? 2-Day Express Shipping is available at checkout for an additional fee, calculated based on your order's weight and destination.

Express delivery takes approximately 2 business days after shipment and does not include order processing time.

Shipping Protection

We've partnered with Route to offer optional package protection against shipping issues, including lost, stolen, or damaged packages. Adding Route Package Protection at checkout makes it easy to report shipping issues and request support without filing a claim directly with the carrier.

Purchased Route Package Protection?

If your package is lost, stolen, or arrives damaged, you can submit a claim directly through Route's Claims Portal using your order number and email address.

Need help with your delivery?

For delayed shipments, delivery questions, or additional assistance, contact our Customer Experience team at help@wayb.com. We're happy to help you determine the next steps.


Return Policy

We want you to feel confident that your WAYB gear is the right fit for your family. If something isn't quite right, we accept returns within 45 days of purchase. Items must be unused, with original tags attached and original packaging included.

  • We only accept returns on unused items in their original packaging, with all original tags attached.
  • We encourage you to gently test your Pico at home or install it in a parked vehicle to check the fit before traveling. To remain eligible for a return, your Pico must not have been used for travel, placed on the ground, or exposed to food, spills, or other signs of use.
  • As a child safety brand, we take extra care with every return. All returned products are subject to inspection and approval to ensure they meet our safety and quality standards.
  • Approved returns are refunded to the original payment method, excluding applicable shipping charges, after the returned product has been received and inspected.
  • Bundles: If you return only part of a discounted bundle, your refund will be adjusted to reflect the full-price value of the items you keep.

Ready to make a return?

Returns are free. Visit our Returns Portal and enter your order number and shipping ZIP code to get started. We'll provide a prepaid shipping label and instructions to securely package and ship your return.


Our Customer Experience team is here to help if you have any questions. Reach us at help@wayb.com.