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Are the Packs TSA-friendly?

We designed our Daily and Mini Packs with effortless travel in mind! Both bags are TSA-friendly and can be easily taken through airport security, making them convenient for travel.

Check out our WAYB Packing Cubes and The Essential Zip Pouch Kit for your custom organization solution!
When will WAYB have a sale?

We're always excited to share news about our sales, and while they're not a regular thing, you can stay in the loop by keeping an eye on our newsletter and social media. That way, you'll be the first to know when a new sale drops! 
Does WAYB offer a military discount?

We've partnered with SheerID to offer a military discount! To get started, visit our Military Appreciation page.

The military discount cannot be combined with other offers, including sitewide sales or items with pre-existing markdowns. However, your SheerID code does not expire and can be used on any full-price item anytime.
Why am I being charged sales tax?

States require collection of sales tax from all online retailers, regardless of whether they have a physical presence in a state. WAYB conforms to all sales tax regulations as required by law.

 
How do I reset my password?

Please go to the account page and click on "Forgot your password" above the "sign in" button.
Do Gift Cards Expire?

Gift cards and merchandise credits do not expire!
Can I change the shipping method or order details after purchase?

Once an order is placed, we are unable to modify it. For your safety and security, we do not store credit card information on file, which also means we cannot change the shipping method once the order has been processed. We recommend carefully reviewing your order and shipping choice before finalizing your purchase.

If you anticipate needing an expedited shipping option, please select it at checkout since we cannot add expedited shipping retroactively. Orders are typically processed within a few business days, so please consider this when intending to use the products for upcoming trips or events.
What should I do if I see multiple charges on my account after attempting to make a purchase?

It is possible that temporary authorization holds may appear as pending charges on your account. These are not actual charges and should disappear from your account shortly. If you did not receive an order confirmation, it is likely that the order did not go through. Please reach out to us with the details, and we will assist you in confirming the status of your order and addressing any issues with your account charges.
Can I use a promo code on sale items?

Unfortunately, promotions cannot be stacked, so a promo code cannot be applied to the purchase of an already discounted item; this includes sitewide sales or items with a pre-existing markdown, such as the Re-Certified Pico
Can I use more than one promo code?

Unfortunately, only one promo code can be used per order. 
Can I use multiple payment methods at checkout?

In order to use two methods of payment on an order, we recommend using your prepaid gift card or debit/credit card to purchase a WAYB gift card on our site. It will be delivered via email instantly, and you can use this gift card towards your order by entering the code in the box where it says "Gift card or discount code." You will be able to pay the remainder with your credit card.
Can I edit or cancel my order?

We're unable to modify an order after it has been placed, as we don't store credit card information on file for your safety and security.

Please contact us as soon as possible at help@wayb.com, and we will attempt to cancel your order. However, as our team works fast to get your orders to you, we can't guarantee that your order can be canceled.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

*Please note - WAYB is not responsible for lost or stolen packages once they leave our facility.
What is Route Package Protection?

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what.  Package Protection can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Package Protection and looking to file a shipping issue online? File here

*Please note - WAYB is not responsible for lost or stolen packages once they leave our facility.
Do you ship to PO, DPO, or APO addresses?

Unfortunately, due to a carrier restriction, we cannot ship to PO, DPO, or APO addresses at this time.
How long will it take for my order to arrive?

Our processing time before an order ships is 1-2 business days, excluding holidays; this timeline can be extended to 3-4 business days during sale periods. Currently, there are only two options for shipping at checkout: Standard Shipping and 2-Day Expedited Shipping.


Attached is a map illustrating standard shipping times depending on where you're located in the US. If you select 2-Day Expedited shipping, it should take your order 2 business days to arrive to you.

 
What are your shipping rates?

Orders over $99 ship Standard for free in the continental United States. Upon checkout, you may select from two shipping methods: Standard or 2 Day. Standard ships via FedEx Ground, which can take up to 5 business days. FedEx 2-day shipping can take up to 2 business days. Rates are calculated based on location and order value.

Once you place your order, please allow 1-2 business days for your order to process.

Please note there is an additional flat fee for shipping to Hawaii and Alaska.
Does WAYB ship internationally?

Currently, the Pico only meets all U.S. standards regulated by the National Highway Traffic Safety Administration (NHTSA) and Federal Aviation Administration (FAA). The Pico has been tested to meet all standards listed in FMVSS 213. Since the Pico isn't approved to be used in international vehicles yet, we cannot recommend it for use outside of the U.S. at this time, with the exception of international flights leaving from the U.S., as it is FAA-approved.


We are absolutely looking to expand to sell and ship to international markets in the future. In the meantime, we recommend signing up for our mailing list, which you can find at the bottom of the page at WAYB.com, to keep updated on all upcoming news and developments!
Where do you ship from?

Our distribution center is located in Franklin, IN.
How do I track my order?

Our processing time before an order ships is 1-2 business days, excluding holidays; this timeline can be extended to 3-4 business days during sale periods. Once it leaves our facilities, you will receive a shipping confirmation email with your tracking number.

Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in the carrier's system. If you don't see any updates right away, please be patient and check back later.
What is your shipping policy?

We currently ship to all 50 states in the USA. The rates below apply to the contiguous United States. A separate shipping charge will apply for addresses in Alaska and Hawaii. We do not ship to addresses outside of the U.S. at this time. Due to item size, we cannot ship to PO Box or APO Box locations and must ship to a physical address.

Please note: Due to COVID-19, FedEx orders may be delayed. We advise to allow up to 3 to 10 business days for Ground shipments to arrive.


STANDARD: Ground 2 to 5 business days


Ship in the Contiguous US

Orders over $99 ship for FREE.

Requires 1-2 business days for processing; this timeline can be extended to 3-4 business days during sale periods. 

Ship to Alaska and Hawaii

Orders $0 to $99.99: $25.00 flat rate

Orders over $100: $60.00 flat rate

Requires 1-2 business days for processing; this timeline can be extended to 3-4 business days during sale periods. 

It is possible you could experience a few extra days in shipping timelines.

EXPRESS: 2 Day

Express shipping is available for an extra fee at checkout, and charges are calculated by weight and location. Requires 1-2 business days, but this timeline can be extended to 3-4 business days during sale periods. 

Please note that express shipping cannot be added once an order is placed. The order must be canceled and placed again with the change.

INTERNATIONAL SHIPPING

We do not ship to addresses outside of the US at this time.

For additional questions about our shipping policy, please contact us here.
How can I register my Pico?

Register your product here.

Your registration information will be used only in the case of safety announcements. WAYB values and respects the privacy of all our customers, which is guaranteed in our terms and conditions.
How do I file a warranty claim?

All WAYB items have a 3-year limited warranty from the date of purchase. If you're experiencing an issue with one of your items, please complete our claim form here!
What is your warranty policy?

Our gear is covered by a 3-year limited warranty, starting from the day it was purchased.

THIS LIMITED WARRANTY DOES NOT COVER

  • Normal wear and tear or cosmetic damages, including the natural breakdown of colors and materials over time
  • Damage caused by commercial use, accidents, unlawful vehicle operation, negligence, sun intensity, sweat, detergents, damp storage, frequent washings, failure to comply with the instruction manual, or modifications/repairs not performed or authorized by WAYB
  • Incorrect or inappropriate usage, abuse, or, improper handling,, including but not limited to installation, care, maintenance, storage, and cleaning that does not follow the instructions in our manuals
  • Casualties and carelessness, including those caused by unsuitable parts, air, or automobile transportation
  • Products involved in an accident resulting in losses
  • Products purchased from an unauthorized retailer, such as private sellers
  • Items purchased or gifted through a non-retailer third party or items gifted in used condition
  • Owners or users other than the original purchaser or registrant
  • Damage caused by use outside a product’s intended purpose or design
  • Dissatisfaction pertaining to functionality, features, or aesthetics

START THE PROCESS

Complete our claim form here!
What if my Pico was in a car accident?

Car seats are damaged in vehicle crashes, and in many cases, the car seat must be destroyed and replaced. However, the National Highway Traffic Safety Administration (NHTSA) advises that if a child restraint (car seat) has been used in a minor crash that the child restraint can continue to be used.

NHTSA defines a minor crash, which a car seat can continue to be used after, as a crash where ALL of the following apply:

• The vehicle was able to be driven away from the crash site.

• The vehicle door nearest the car seat was not damaged.

• None of the passengers in the vehicle sustained any injuries in the crash.

• If the vehicle has airbags, the airbags did not deploy during the crash, and

• There is no visible damage to the car seat.

Damage to car seats may be difficult to see, or it may be difficult to verify the damage to the car seat. For those situations where any of the NHTSA Child Restraint Re-use criteria has not been met, or if there is uncertainty about whether damage to the seat has occurred, NHTSA and WAYB advise parents or caregivers to replace their car seat.

Contact your insurance company for information on their policy regarding car seat replacement after a crash.
How can I get a letter from WAYB stating that a car seat is no longer safe after being in an accident?

WAYB cannot provide individual letters for insurance purposes, but we can supply a PDF version of the relevant page from our manual that outlines the official statement on using the Pico car seat after car accidents. Please provide this document to your insurance company as needed.
Can the Pico be used outside of the US?

Currently, the Pico only meets all U.S. standards regulated by the National Highway Traffic Safety Administration (NHTSA) and Federal Aviation Administration (FAA). The Pico has been tested to meet all standards listed in FMVSS 213. Since the Pico isn't approved to be used in international vehicles yet, we cannot recommend it for use outside of the U.S. at this time, with the exception of international flights leaving from the U.S., as it is FAA-approved.

We are absolutely looking to expand to sell and ship to international markets in the future. In the meantime, we recommend signing up for our mailing list, which you can find at the bottom of the page at WAYB.com, to keep updated on all upcoming news and developments!
Can the Pico be used in a golf cart?

Unfortunately, the Pico is not approved for Low-Speed Vehicles (LSV), such as golf carts. Even if there's a seatbelt present, the Pico has not been tested for that kind of vehicle, so we cannot guarantee safety or recommend use in LSVs. We cannot recommend any car seats for use with such vehicles.
Does the Pico meet flame retardant standards?

The Pico meets all standards listed in FMVSS 302 (Federal Motor Vehicle Safety Standards for Flammability of Interior Materials).
Can I take my Pico on a flight?

The Pico meets all U.S. standards regulated by the National Highway Traffic Safety Administration (NHTSA) and Federal Aviation Administration (FAA). The Pico has been tested to meet all standards listed in FMVSS 213. 

The Pico comes with a label located on the bottom of the seat that includes the standard wording required by the FAA, as well as the airplane symbol on the wing of the backrest. Please find two photos attached showing the labels and their locations on the seat. 

Every airline can vary in regulations, so WAYB and NHTSA highly recommend verifying with the airlines before your travels to ensure they will accommodate the seat.
What testing and safety protocols does the Pico follow?

The Pico car seat meets all U.S. standards regulated by the National Highway Traffic Safety Administration (NHTSA) and the Federal Aviation Administration (FAA). The Pico has been tested to meet all standards listed in FMVSS 213. We at WAYB have our own set of extensive internal testing and remarks to ensure the safest and best performance of the Pico. You can read more about this on our website here.

Child restraint manufacturers are required to self-certify that their products meet all the above-mentioned applicable safety standards and regulations set by the federal government to be allowed to be sold in the U.S. The Pico car seat has met all of these requirements. We take safety seriously at WAYB. Most importantly, we focus on safety for your kids and ours. We're proud to design WAYB products to use in our own families and would be honored to be a part of your family's journey.
Recycling

The car industry is weighed down by bulky gear that's poorly designed and destined for the landfill.

We designed the Pico to be 100% recyclable!

WAYB's recycling program, in partnership with carseatrecycling.com, ensures Pico's journey doesn't end when it's done with its adventures.

  • 100% of Pico's components get recycled
  • Materials are reintroduced into the supply chain

To get started, click here.
What materials does WAYB use?

We strive to use best-in-class materials to reduce our carbon footprint, and when they don't exist, we pioneer processes to innovate better ones – for kids and the planet they stand to inherit.

  • WAYB limits the use of plastic in products & packaging. When used, we source recycled or recyclable plastic without compromising quality and safety.
  • WAYB's AeroWing™ aluminum is aerospace-grade (the same kind used in rocket ships!) and is infinitely recyclable through WAYB's recycling program.
  • No PU (ew!) foam here. When foam must be used, we source foam that is more durable, heat-resistant, and trusted for use in aerospace adventures!
  • AstroKnit™ is a wool-polyester mesh that creates a comfy seat without foam & fabric. Plus, our wool is sourced from Responsible Wool Standard (RWS) certified suppliers, protecting sheep and the land they graze on.

Better for people,
better for the planet.
Way better.

Does the Pico use PFAs/PFCS?

We're proud to confirm our products are free of PFAS and other fluorinated chemicals!
What is B Corp Certification?

As a Certified B Corp, how we treat people and the planet is just as important as the bottom line. With this globally recognized credential, WAYB meets the highest standards of social and environmental performance and joins the global movement to use business for good.
How do I troubleshoot a stuck seat LATCH?

If you’re having trouble, try pushing the car seat deeper into the vehicle seat to relieve some tension, then press the release button or pull the strap. If the button seems stuck, a pair of pliers or a thin tool like a flathead screwdriver can help you gently open it.
How to clean the Daily or Mini Pack

To clean your new WAYB bag, please follow these care instructions:

  1. Handwash: Use a mild detergent and gently handwash the pack.
  2. Line Dry (Drip Dry): Allow the pack to air dry by hanging it up.
  3. Do Not Bleach: Avoid using bleach as it can damage the fabric.
  4. Do Not Dry Clean: Dry cleaning is not recommended for this pack.

These steps will help maintain the pack's durability and appearance.
Can the Daily Pack or Mini Pack fit the Pico?

None of the items in our bag line will hold the Pico. For easy travel with the Pico, we recommend checking out the Pico Carry Bag
Does the Pico fit in overhead storage?

We made sure the car seat, whether inside the Carry Bag or on its own, is compact enough to fit nicely in the overhead bin or even under the seat in front of you in most commercial planes.

If you check the Pico, it can run the risk of being damaged by the baggage handling process. If the Pico is mishandled, this is not covered under our warranty, as written in the Breathe Easy Guarantee: https://wayb.com/pages/warranty.
Can I purchase replacement parts like shoulder pads or seat fabric kits for my WAYB product?

We understand that sometimes parts like shoulder straps or seat fabrics can get lost or damaged, and we've got you covered.

Replacement shoulder pads and seat fabric kits for your WAYB products are available for purchase. You can find these items listed under the Spare Parts section on our website.

Please note that we did upgrade all shoulder pads to the 6" style, and you can select this even if your original shoulder pads were the 3.25" style. This means you can choose the new size without concerns about fit.
How can I request a locking clip for my WAYB Pico car seat?

To request a locking clip for your WAYB Pico car seat, please provide your original order number or proof of purchase. The locking clip is a specific part that's used in vehicles that do not have seat belt systems that lock before a crash. In the U.S., all cars manufactured and sold since 1996 are required to have a passenger seatbelt system that locks car seats in place. Consequently, most cars you encounter will likely have this feature, and you shouldn't need a locking clip.

If you still wish to receive a locking clip, bear in mind that the Pico car seat meets all U.S. standards set by the National Highway Traffic Safety Administration (NHTSA) and the Federal Aviation Administration (FAA), and is tested to fulfill standards listed in FMVSS 213. However, it is not approved for use in international vehicles, with the exception of international flights departing from the U.S., where it is FAA-approved. If you are traveling internationally, we cannot recommend using the Pico abroad at this time.

If you decide to proceed with the request, please email your proof of purchase or original order number, along with your current mailing address, to our customer service team, who will be glad to assist you.
Can I get a new instruction manual for my product?

Yes, here is a digital version of the instruction manual. If you still require a physical copy, please provide your original order number or proof of purchase, along with your current mailing address. We will send you a new manual upon confirmation of your details.
Can the Pico be cleaned?

Thanks to our mesh weave, you can spot-clean the Pico easily; the materials are also removable for deeper cleaning if desired! 

We recommend following the cleaning instructions listed on our website (also in the owner's manual) as often as necessary. We cannot recommend specific brands of cleaners but do recommend using a wool-safe detergent to spot clean or do a hand wash with warm water. If the stains cannot be removed, you can purchase replacement covers through our website.
Does the Pico come with a bag for travel?

The Pico does not come with a carry bag, case, or other backpack for travel. Our Pico Carry Bag must be purchased separately.
Does the Pico expire?

All Picos have a useful life of 7 years from the date of manufacture or recertification, depending on the Pico purchased. Stickers with this date, the model, and the serial number are attached to the bottom of every seat.
Is the Pico forward-facing-only?

Yes, the Pico is a forward-facing-only seat not meant to recline or be installed rear-facing.
What are the Pico's dimensions?

Storage Position: 11.6" L x 14.5" W x 18.9" H 

Lowest Headrest Position: 15.2" L x 14.5" W x 22.8" H 

Highest Headrest Position: 15.2" L x 14.5" W x 27.8" H

Weight: 8.0 lbs
What are the Pico's age, height, and weight requirements?
The Pico is a forward-facing car seat for children 2 years and up who meet the applicable height and weight requirements for their specific seat. The date of manufacture can be found on the label on bottom of your Pico car seat.

Seats manufactured on or after June 30, 2025:
  • Weight: 26.5–50 lb (12–22.7 kg)
  • Height: 33.5–45 in (85–114 cm)
Seats manufactured before June 30, 2025:
  • Weight: 22–50 lb (10–22.7 kg)
  • Height: 30–45 in (76–114 cm)

Please note: Seats manufactured before June 30, 2025 complied with FMVSS 213, and seats manufactured on or after June 30, 2025 comply with FMVSS 213 and the labelling requirements for 213b. The Pico is grandfathered in under these regulations and can continue to be used until its expiration date.

We take safety seriously at WAYB. Our roots are in the outdoor gear industry—an environment built on high standards for quality and safety. WAYB offers easy-to-follow installation videos on our support page, and recommends checking any car seat installation with a Certified Passenger Safety Technician in your area.
When is the gift card giveaway?

Our gift card giveaway is quarterly, with the drawing taking place during the first week of each new quarter.

The winner will be notified by email. Good Luck! 
When will I receive my refund?

Please allow up to 10 business days from delivery (excluding holidays) before a refund is issued. All returns must be inspected and approved before a refund can be issued.
How do I change my password?
When you sign into your account you will see a button towards the bottom of the page that says "reset your password." Please click that button and it will give you the ability to change your password.
How do I unsubscribe?

We are sorry to see you go! At the bottom of any WAYB newsletter please click "unsubscribe."
How can I get in touch with the WAYB team?

The WAYB Customer Experience Team is always ready and willing to assist with any questions or comments you may have about our products. We love to hear from all our customers. 

Our team can be reached via email at help@wayb.com or through our helpful Contact Form!

Our business hours are Monday-Friday, 8 AM EST to 5 PM EST. 


We do not have a phone line for placing or accepting calls, as all inquiries are handled via email or SMS.
What is WAYB's return policy?

We allow returns on products within 45 days from the date of purchase. Returned products must be unused with original tags still attached and original packaging. 

What does unused mean when it comes to a car seat? Give it a try in your home or parked car; just don’t use it on the ground or on-the-go. All returns are subject to warehouse inspection.

Returns are handled on an individual basis, and we reserve the right to refuse or deny credit.

To initiate a return, please click here.
Does WAYB offer referral codes?

We do not have a referral program in place at this time.
Where I can see WAYB products in person?

For in-person shopping, please visit our store locator here.
What are your company values?

As people, we value integrity, trust, and coffee. Not necessarily in that order. As a company, we have four core values: Commitment to People, Care for the Planet, “COULD WE” Culture, and Humble Transparency.

Read more about them here. 
Where does the name WAYB come from?

WAYB (rhymes with baby) was started to help parents get out in the world, without compromising on beautiful design or sustainable materials. WAYB reinvents on-the-go gear to be better for parents, kids, and the planet. Way better.
Where are WAYB products manufactured?

Our products are designed in California, safety-tested in the U.S., and "born" in the Philippines. Our manufacturing partner works closely with us on sourcing eco-friendly materials and packaging. They are a favorite factory of prominent outdoor brands because of their commitment to quality and excellent working conditions.
Third-Party Retailer Pricing

WAYB is unable to match prices, promotions, or sales offered by third-party retailers or marketplaces (such as Nordstrom, Amazon, Target, or Buy Buy Baby).

If the price of your eligible item is reduced on WAYB.com within our 14-day price match window, we'll be happy to review your request and honor the price adjustment in accordance with our Price Match Policy.
Does WAYB offer price adjustments if an item goes on sale after I've made a purchase?

Price adjustments will be honored for purchases made on wayb.com within 14 days before the start of a promotional period.

Please note - To be eligible for a price match, the item(s) from your original order must be the same item(s) currently included in the active promotion. Promotions cannot be mixed and matched across different products or colors not included in the current offer.

Reach out to help@wayb.com for assistance with receiving a refund on your eligible order.

Videos

Official WAYB Pico Installation Video

How to Install a WAYB Pico Car Seat with a Lap and Shoulder Belt

How to Secure Your Child in a WAYB Pico Car Seat

How to Install a WAYB Pico Car Seat on an Airplane

How to Install a WAYB Pico Car Seat With a Lap Belt

How to Install and Remove Pico Fabric Covers

Shipping & Returns


We're here to make family adventures a little easier. From getting your gear delivered to finding the right fit for your family, we've got you covered.

Every WAYB product is thoughtfully designed with families in mind and backed by:

  • 45-Day Returns: Shop with confidence and return eligible products within 45 days of purchase. Items must be unused, with original tags attached and original packaging included.

  • 3-Year Limited Warranty: Our Pico™ Portable Car Seat is backed by our Breathe Easy Guarantee.


Need to make a return?

Visit our Returns Portal and enter your order number and shipping ZIP code to get started.


Shipping

We ship throughout the United States, with FREE standard shipping on orders over $99 in the contiguous U.S.

Orders typically process within 1–2 business days, or up to 3 business days during promotional periods. Once shipped, delivery generally takes 2–7 business days, depending on your location and shipping method. You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.

Because we process orders quickly, we're typically unable to cancel or modify them once placed.

We currently ship to physical U.S. addresses only. International shipping and delivery to P.O. boxes or APO addresses are not available.

Standard Shipping Rates

Contiguous United States - Free shipping on orders over $99  | Orders under $99: Shipping calculated at checkout

Alaska & Hawaii - Orders $99 and above: $60 flat rate | Orders under $99: $25 flat rate 

Express Shipping

Need your gear sooner? 2-Day Express Shipping is available at checkout for an additional fee, calculated based on your order's weight and destination.

Express delivery takes approximately 2 business days after shipment and does not include order processing time.

Shipping Protection

We've partnered with Route to offer optional package protection against shipping issues, including lost, stolen, or damaged packages. Adding Route Package Protection at checkout makes it easy to report shipping issues and request support without filing a claim directly with the carrier.

Purchased Route Package Protection?

If your package is lost, stolen, or arrives damaged, you can submit a claim directly through Route's Claims Portal using your order number and email address.

Need help with your delivery?

For delayed shipments, delivery questions, or additional assistance, contact our Customer Experience team at help@wayb.com. We're happy to help you determine the next steps.


Return Policy

We want you to feel confident that your WAYB gear is the right fit for your family. If something isn't quite right, we accept returns within 45 days of purchase. Items must be unused, with original tags attached and original packaging included.

  • We only accept returns on unused items in their original packaging, with all original tags attached.
  • We encourage you to gently test your Pico at home or install it in a parked vehicle to check the fit before traveling. To remain eligible for a return, your Pico must not have been used for travel, placed on the ground, or exposed to food, spills, or other signs of use.
  • As a child safety brand, we take extra care with every return. All returned products are subject to inspection and approval to ensure they meet our safety and quality standards.
  • Approved returns are refunded to the original payment method, excluding applicable shipping charges, after the returned product has been received and inspected.
  • Bundles: If you return only part of a discounted bundle, your refund will be adjusted to reflect the full-price value of the items you keep.

Ready to make a return?

Returns are free. Visit our Returns Portal and enter your order number and shipping ZIP code to get started. We'll provide a prepaid shipping label and instructions to securely package and ship your return.


Our Customer Experience team is here to help if you have any questions. Reach us at help@wayb.com.

Safety Standards & Product Manuals

Designed with Safety in Mind

At WAYB, family always comes first.

As parents ourselves, we believe families deserve thoughtfully designed gear they can trust. That's why safety is at the heart of everything we create, from the materials we choose to the way our products are engineered, tested, and made.

We're committed to meeting applicable safety standards while creating high-performance gear that gives families more freedom to explore, connect, and enjoy the journey.


Pico™ Product Manuals

Find the correct Pico manual based on your seat's date of manufacture (DOM), located on the label at the bottom of your car seat.

English Manuals

WAYB Pico Manual – English (DOM after June 30, 2025)

WAYB Pico Manual – English (DOM on or before June 30, 2025)

WAYB Re-certified Pico Manual – English

Manuales en Español

WAYB Pico Manual – Español (DOM después del 30 de junio de 2025)

WAYB Pico Manual – Español (DOM el 30 de junio de 2025 o antes)


Pico: Engineered for Safety

Lightweight by design, uncompromising in our commitment to safety. The Pico Car Seat combines innovative materials and thoughtful engineering to provide a secure ride without the bulk of a traditional car seat.

  • AeroWing™ Aluminum Frame: Pico's frame is constructed using custom-extruded 6000-series aluminum and our innovative Safetwin pipe design. This design combines the strength of two individual tubes to create a durable, lightweight structure that keeps Pico compact and easy to carry.
  • V-Shaped Tether: Pico's V-shaped top tether features two attachment points designed to enhance stability and minimize side-to-side movement. Multiple rows of stitching help manage forces and reduce forward movement in the event of a collision. Always attach the top tether when installing Pico in a vehicle seating position equipped with a tether anchor.
  • 5-Point Harness: Pico's 5-point harness secures your child at five points: both shoulders, both hips, and between the legs. This design helps distribute crash forces across the body's stronger areas while limiting forward movement during a collision.


Is Pico Right for Your Child?

Pico is a forward-facing car seat designed for children ages 2 and older who meet the height and weight requirements for their specific seat.

Seats manufactured after June 30, 2025

Weight: 26.5–50 lb (12–22.7 kg)

Height: 33.5–45 in (85–114 cm)

Seats manufactured on or before June 30, 2025

Weight: 22–50 lb (10–22.7 kg)

Height: 30–45 in (76–114 cm)

Important Fit Guidelines

Your child has outgrown Pico when either of the following occurs, even if they remain within the stated height or weight limits:

The child's shoulders are above the highest available harness position.

The tops of the child's ears reach the top of the headrest in its highest position.

Always follow your Pico manual and applicable child passenger safety laws. We encourage families to keep children rear-facing until they reach the maximum height or weight allowed by their rear-facing car seat. Review car seat laws by state.


Installing Your Pico

Pico is designed for forward-facing installation and can be secured using a compatible vehicle installation method:

  • Lower Anchors and Tethers for Children (LATCH)

  • Vehicle lap-and-shoulder belt

  • Vehicle lap-only belt

Always follow the installation instructions in your Pico manual and your vehicle owner's manual.

Important: Always connect the top tether when installing Pico in a vehicle seating position equipped with a tether anchor. For step-by-step guidance, visit our Travel Center for installation instructions, videos, and additional resources.


Flying with Pico

Taking Pico on your next adventure? Pico is certified for use on aircraft, weighs just 8 lb, and features a compact fold designed to fit in most airplane overhead bins.

Pico installs forward-facing using the aircraft lap belt.

When flying, airline personnel may ask to see the certification label located on the bottom of your Pico. Look for the red lettering that states: “This restraint is certified for use in motor vehicles and aircraft.”

We recommend checking with your airline before traveling for any specific seating or installation requirements.

Watch our Airplane Installation Video


Pico Expiration & Warranty

  • 7-Year Useful Life: Pico has a useful life of seven years from its date of manufacture. You can find the date of manufacture, model number, and serial number on the label located at the bottom of your seat.
  • 3-Year Limited Warranty: Your Pico is backed by WAYB's three-year limited Breathe Easy Guarantee, subject to the terms and conditions of our warranty.


Safety Standards & Certifications

Pico is designed and tested to meet applicable U.S. federal motor vehicle safety standards and is certified for use in motor vehicles and aircraft.

Understanding the Standards

  • NHTSA - National Highway Traffic Safety Administration: The federal agency responsible for establishing and enforcing U.S. motor vehicle safety standards, including those for child restraint systems.

  • FAA - Federal Aviation Administration: The federal agency responsible for civil aviation safety, including requirements governing the use of child restraint systems on aircraft.

  • FMVSS 213 - Child Restraint Systems: Establishes federal safety requirements for child restraint systems, including crash performance and other safety criteria.

  • FMVSS 302 - Flammability of Interior Materials: Establishes flammability requirements for materials used in vehicle interiors.

Pico undergoes testing at independent safety laboratories to evaluate its performance against applicable federal requirements.

Learn more about Federal Motor Vehicle Safety Standards.


Our Customer Experience team is here to help if you have any questions. Reach us at help@wayb.com.

Breathe Easy Guarantee

3-Year Limited Warranty

We’re making family adventures better, starting with our super-strong gear. That's why our Pico™ Portable Car Seat is backed by a 3-year limited warranty, beginning on the original date of purchase, as shown on your receipt or proof of purchase.

Register Your Pico

We encourage you to register your Pico to help us provide the best possible customer care and warranty support.

Submit a Warranty Claim

Need help with your Pico? Simply complete the form below, or email us at help@wayb.com to start a warranty claim. Our Customer Experience team will be in touch with next steps.

What You'll Need:

  • Proof of purchase
  • Product model and serial number
  • A description of the issue and how the product was being used
  • Photos clearly showing the issue

You can find your Pico’s manufacturing date, serial number, model name, and model number on the labels located on the bottom of the seat.


Fill out my online form.


Limited Warranty and Responsibilities

  • If for some reason our gear shows a defect in materials or workmanship during the warranty period, and such defect is discovered during the warranty period, we will, at our discretion, repair or replace your product at no cost to you. If we are unable to remedy defects, we will replace or issue a refund equal to the purchase price.
  • In no event will WAYB or any of its retailers, dealers, distributors or resellers be liable for incidental, indirect, or consequential damages relating to the product (including any repaired or replacement product or component) or its use. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you.
  • Please note that this warranty extends to all purchases from www.wayb.com and if purchased new from an authorized retailer. Warranty is terminated when original purchaser sells or transfers product to another person. 

This Limited Warranty Does Not Cover

  • Normal wear/tear or cosmetic damages: scratches, dents, tears, natural breakdown of colors and materials over time, commercial use, crashes, unlawful vehicle operation, negligence, sun intensity, sweat, detergents, damp storage, frequent washings, or failing to comply with the instruction manual or modifications/repairs not performed or authorized by WAYB.
  • If the service to be provided is not covered by the warranty, we will ask you to cover the costs. Incorrect or inappropriate usage, including but not limited to: installation, care, maintenance, storage and cleaning that does not follow the instructions in our manuals.
  • Casualties and carelessness including those caused by both unsuitable parts or by air or freight transportation.
  • Personal opinion dissatisfaction pertaining to functionality, features or aesthetics. 


THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, WRITTEN OR ORAL, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS EXPRESSLY LIMITED TO THIS LIMITED WARRANTY PERIOD. 

Some states do not allow limitations on how long an implied warranty lasts; therefore, the above limitations and exclusions may not apply to you.