Breathe Easy Guarantee
3-Year Limited Warranty
We’re making family adventures better, starting with our super-strong gear. That's why our Pico™ Portable Car Seat is backed by a 3-year limited warranty, beginning on the original date of purchase, as shown on your receipt or proof of purchase.
Register Your Pico
We encourage you to register your Pico to help us provide the best possible customer care and warranty support.
Submit a Warranty Claim
Need help with your Pico? Simply complete the form below, or email us at help@wayb.com to start a warranty claim. Our Customer Experience team will be in touch with next steps.
What You'll Need:
- Proof of purchase
- Product model and serial number
- A description of the issue and how the product was being used
- Photos clearly showing the issue
You can find your Pico’s manufacturing date, serial number, model name, and model number on the labels located on the bottom of the seat.
Fill out my online form.
Limited Warranty and Responsibilities
- If for some reason our gear shows a defect in materials or workmanship during the warranty period, and such defect is discovered during the warranty period, we will, at our discretion, repair or replace your product at no cost to you. If we are unable to remedy defects, we will replace or issue a refund equal to the purchase price.
- In no event will WAYB or any of its retailers, dealers, distributors or resellers be liable for incidental, indirect, or consequential damages relating to the product (including any repaired or replacement product or component) or its use. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you.
- Please note that this warranty extends to all purchases from www.wayb.com and if purchased new from an authorized retailer. Warranty is terminated when original purchaser sells or transfers product to another person.
This Limited Warranty Does Not Cover
- Normal wear/tear or cosmetic damages: scratches, dents, tears, natural breakdown of colors and materials over time, commercial use, crashes, unlawful vehicle operation, negligence, sun intensity, sweat, detergents, damp storage, frequent washings, or failing to comply with the instruction manual or modifications/repairs not performed or authorized by WAYB.
- If the service to be provided is not covered by the warranty, we will ask you to cover the costs. Incorrect or inappropriate usage, including but not limited to: installation, care, maintenance, storage and cleaning that does not follow the instructions in our manuals.
- Casualties and carelessness including those caused by both unsuitable parts or by air or freight transportation.
- Personal opinion dissatisfaction pertaining to functionality, features or aesthetics.
Limited Warranty and Responsibilities
THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, WRITTEN OR ORAL, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS EXPRESSLY LIMITED TO THIS LIMITED WARRANTY PERIOD.
Some states do not allow limitations on how long an implied warranty lasts; therefore, the above limitations and exclusions may not apply to you.