FAQ

FAQ

Questions? Let us help!

The WAYB Customer Experience Team is always ready and willing to assist with any questions or comments you may have about our products. We love to hear from all our customers. Support hours are: Monday - Friday 8am - 5pm EST
[email protected]
2801 Centerville Rd., 1st Floor, PMB #101
Wilmington, DE 19808

General

Our products are designed in California, safety-tested in the U.S., and "born" in the Philippines. Our manufacturing partner works closely with us on sourcing eco-friendly materials and packaging. They are a favorite factory of prominent outdoor brands because of their commitment to quality and excellent working conditions.
The Pico travel car seat is currently available in the U.S. To stay updated on which countries we'll travel to next, please sign up for our newsletter.
WAYB (rhymes with baby) was started to help parents get out in the world, without compromising on beautiful design or sustainable materials. WAYB reinvents on-the-go gear to be better for parents, kids, and the planet. Way better.

As people, we value integrity, trust, and coffee. Not necessarily in that order.  As a company, we have four core values: Commitment to People, Care for the Planet, “COULD WE” Culture, and Humble Transparency.

Read more about them here. 

Gift Cards

Please email [email protected], we'll be happy to assist you.
Please email [email protected], we'll be happy to assist you.
No, they do not expire!

My Account

Please go to the account page and click on "Forgot your password" above the "sign in" button.
We are sorry to see you go! At the bottom of any WAYB newsletter please click "unsubscribe."
When you sign into your account you will see a button towards the bottom of the page that says "reset your password." Please click that button and it will give you the ability to change your password.

orders

Orders over $100 ship Standard for free in the continental United States. Upon checkout, you may select from two shipping methods: Standard or 2 Day. Standard ships via FedEx Ground, which can take up to 5 business days. FedEx 2-day shipping can take up to 2 business days. Rates are calculated based on location and order value.

Once you place your order, please allow 1-2 business days for your order to process.

Please note there is an additional flat fee for shipping to Hawaii and Alaska.

Please note: Due to COVID-19, FedEx may be delayed. We advise to allow up to 3 to 10 business days for Ground shipments to arrive.

Once your package ships from our distribution center, you will receive a shipping notification email containing your tracking number. You can also find your tracking number on your account page if you've signed up for an account. Enter your tracking number on the FedEx homepage to track your order.
Our distribution center is located in Franklin, IN.
We only ship to United States addresses at this time.

After placing your order, please allow 1-2 business days for processing. After this time, standard shipping will typically vary from 2-5 days depending on your location. Expedited 2-day shipping is also available for an additional fee.

Please note: Due to COVID-19, FedEx orders may be delayed. We advise to allow up to 3 to 10 business days for Ground shipments to arrive.

Please login to your account, go to order history, and you will be able to see your shipping status under "Fulfillment Status."
The Pico and Travel Bag are available to order now!

Payment

States require collection of sales tax from all online retailers, regardless of whether they have a physical presence in a state. WAYB conforms to all sales tax regulations as required by law.
During your checkout, you will enter your gift card number, merchandise credit, or promotional code on the left side of the screen under "Your Order."
If your promotional code isn't working, please contact our Customer Experience Team at [email protected].

products

Especially if you're planning to fly with your Pico, we highly recommend purchasing a WAYB Pico travel bag. Having your Pico in its carry bag not only makes it easier to transport, but also helps to prevent any of the components getting caught and damaged while going through security scanners.
If you find yourself in a situation in which you do not have a Pico bag available for airport needs, we suggest laying the Pico flat on the security scanner belt and tucking in the straps to avoid catching. Please do not prop the Pico headrest side up in the security bin - if the security bin and scanner are on the smaller side, your Pico headrest may come out damaged.
There isn’t any recline option built into the Pico, simply ensure that the seat bottom is folded forward and clicked into place, then place the Pico on a vehicle seat that’s in the upright position and follow the installation steps in the Pico owner’s manual.

Make sure that your child meets all of the size requirements to use the Pico: at least 1 year old (recommended age 2+), weighing at least 22 pounds, and at least 30" tall. 

Once you have properly installed the Pico, open and loosen the harness system, and adjust the headrest upward to its "Lowest Use Position" (headrest above seat back).

Place your child in the seat, place the harness straps over their arms and shoulders and buckle each buckle tongue into the buckle. Pull all of the slack downward, towards the buckle, and tighten each harness strap at the hips.

Ensure that there is NO slack in the harness system (check by assuring you can not pinch the harness webbing vertically), then clip the chest clip together and adjust it at armpit level. Raise or lower the headrest (as needed) so that the tops of the child’s ears are below the top of the headrest, and then check to make sure that the child’s shoulders are below the top of the harness system to assure proper fit. Please don't hesitate to contact us for help.

All little travelers get a bit of road dust! Pico is easy to spot clean and air dry thanks to its mesh design.

To clean fabric pads (seat pad, buckle pad and harness pads): spot clean using warm water with mild, wool-safe detergent. Air-dry completely before re-use or storage. Dry away from direct sunlight.

DO NOT bleach, iron, or machine wash. Harness Straps: Spot clean using cold water with mild detergent. Air dry completely before re-use or storage.

DO NOT bleach or dry clean. Aluminum: Spot clean using warm water. Towel dry completely before re-use or storage.

DO NOT remove labels from car seat as they are meant to remind you and others of important safety information. Buckle and Lower Anchor Connector hardware: buckle should fasten with a "click." If not, rinse under warm water.

DO NOT use detergents or lubricants.

The Pico meets all U. S. federal safety standards and crash test requirements for forward-facing harnessed safety seats for use in passenger vehicles, and the FAA requirements for use on commercial airplanes.
To keep Pico in top travel shape, we recommend spot cleaning and not removing the fabric pads. If necessary, all fabric pads for the seat bottom, seat back and headrest can be removed using the Pico's velcro attachments on the backside of each pad. Please follow our care instructions on our support page to properly hand wash, air dry, and re-assemble your Pico to get your seat pads back to the correct tension.

The Pico's tether strap is built to reach almost any tether anchor locations, but if Pico's tether hook does not reach your tether anchor please reach out directly to WAYB at [email protected] so we can send you a free tether strap extender for your Pico. It will be shipped via FedEx Ground to the same shipping address as your original order.

We highly recommend you take your Pico with you on the plane as a carry on, even if you're not planning on using it on the flight. We made sure to make it compact enough that it fits nicely in the overhead bin! If you check the Pico, it could run the risk of being damaged by the baggage handling process.

Co-founders Tio and I.S. Jung noticed parents struggling to lug bulky car seats through the airport. Traveling with small kids seemed hard enough without adding a big, heavy car seat to the mix.

They realized that families had two not-so-great choices when traveling with little ones: deal with the hassle of bringing a cumbersome car seat, or skip the seat, taking a safety risk. The Jungs wanted to create a light, portable car seat that would pass all safety requirements and still fold up small so families could roam with it. After many months of development and testing, the Pico travel car seat is now available for preorder!.

The Pico is ultralight, thanks to its strong and slim aluminum frame. Its narrow design means it fits in an airline seat, or three-across in the backseat of a car, while still passing federal safety testing for planes and motor vehicles. 
Our firstborn is the WAYB Pico, the on-the-go car seat that’s tested to federal safety standards for use in cars and planes.

Registration

Register your product here.
No, your registration information will be used only in the case of safety announcements. WAYB values and respects the privacy of all our customers, which is guaranteed in our terms and conditions.
Please contact [email protected] to change your product registration information.

Returns

For exchanges, please contact WAYB Customer Experience at [email protected].

If you don’t love it, send it back! You’ve got 30 days from date of purchase, and if it doesn’t work for your family, send your unused product back in its complete, original packaging and contents for a full refund, less shipping. Just contact [email protected] to get your shipping label. What does unused mean? Give it a try in your home or parked car, just don’t use it on the ground or on-the-go (pro tip: don’t give junior a snack while you’re checking if it fits).

Note: Re-certified Picos are not eligible for Return.

Please contact the WAYB Customer Experience team at [email protected] in order to assist you.

Warranty

Parenting isn’t always easy, but we’ve got your back! Our gear is covered by a 3 year limited warranty, starting from the day it was purchased. Visit our warranty page for more info.
WAYB provides a 3 year limited warranty on defects in material or workmanship. The warranty does not cover normal wear and tear.

To make a claim, please contact our Customer Experience Team at [email protected].

Please provide your proof of purchase, model number, serial number, details of the issue, how it was being used, and photos that clearly show the issue.