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Wilmington, DE 19808
As people, we value integrity, trust, and coffee. Not necessarily in that order. As a company, we have four core values: Commitment to People, Care for the Planet, “COULD WE” Culture, and Humble Transparency.
Read more about them here.
Orders over $100 ship Standard for free in the continental United States. Upon checkout, you may select from two shipping methods: Standard or 2 Day. Standard ships via FedEx Ground, which can take up to 5 business days. FedEx 2-day shipping can take up to 2 business days. Rates are calculated based on location and order value.
Once you place your order, please allow 1-2 business days for your order to process.
Please note there is an additional flat fee for shipping to Hawaii and Alaska.
Please note: Due to COVID-19, FedEx may be delayed. We advise to allow up to 3 to 10 business days for Ground shipments to arrive.
After placing your order, please allow 1-2 business days for processing. After this time, standard shipping will typically vary from 2-5 days depending on your location. Expedited 2-day shipping is also available for an additional fee.
Please note: Due to COVID-19, FedEx orders may be delayed. We advise to allow up to 3 to 10 business days for Ground shipments to arrive.
Make sure that your child meets all of the size requirements to use the Pico: at least 1 year old (recommended age 2+), weighing at least 22 pounds, and at least 30" tall.
Once you have properly installed the Pico, open and loosen the harness system, and adjust the headrest upward to its "Lowest Use Position" (headrest above seat back).
Place your child in the seat, place the harness straps over their arms and shoulders and buckle each buckle tongue into the buckle. Pull all of the slack downward, towards the buckle, and tighten each harness strap at the hips.
Ensure that there is NO slack in the harness system (check by assuring you can not pinch the harness webbing vertically), then clip the chest clip together and adjust it at armpit level. Raise or lower the headrest (as needed) so that the tops of the child’s ears are below the top of the headrest, and then check to make sure that the child’s shoulders are below the top of the harness system to assure proper fit. Please don't hesitate to contact us for help.
All little travelers get a bit of road dust! Pico is easy to spot clean and air dry thanks to its mesh design.
To clean fabric pads (seat pad, buckle pad and harness pads): spot clean using warm water with mild, wool-safe detergent. Air-dry completely before re-use or storage. Dry away from direct sunlight.
DO NOT bleach, iron, or machine wash. Harness Straps: Spot clean using cold water with mild detergent. Air dry completely before re-use or storage.
DO NOT bleach or dry clean. Aluminum: Spot clean using warm water. Towel dry completely before re-use or storage.
DO NOT remove labels from car seat as they are meant to remind you and others of important safety information. Buckle and Lower Anchor Connector hardware: buckle should fasten with a "click." If not, rinse under warm water.
DO NOT use detergents or lubricants.
The Pico's tether strap is built to reach almost any tether anchor locations, but if Pico's tether hook does not reach your tether anchor please reach out directly to WAYB at [email protected] so we can send you a free tether strap extender for your Pico. It will be shipped via FedEx Ground to the same shipping address as your original order.
Co-founders Tio and I.S. Jung noticed parents struggling to lug bulky car seats through the airport. Traveling with small kids seemed hard enough without adding a big, heavy car seat to the mix.
They realized that families had two not-so-great choices when traveling with little ones: deal with the hassle of bringing a cumbersome car seat, or skip the seat, taking a safety risk. The Jungs wanted to create a light, portable car seat that would pass all safety requirements and still fold up small so families could roam with it. After many months of development and testing, the Pico travel car seat is now available for preorder!.
If you don’t love it, send it back! You’ve got 30 days from date of purchase, and if it doesn’t work for your family, send your unused product back in its complete, original packaging and contents for a full refund, less shipping. Just contact [email protected] to get your shipping label. What does unused mean? Give it a try in your home or parked car, just don’t use it on the ground or on-the-go (pro tip: don’t give junior a snack while you’re checking if it fits).
Note: Re-certified Picos are not eligible for Return.
To make a claim, please contact our Customer Experience Team at [email protected].
Please provide your proof of purchase, model number, serial number, details of the issue, how it was being used, and photos that clearly show the issue.