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Voluntary Recall: Pico Travel Car Seat

Here at WAYB, family is always first.

As parents and customers ourselves, we take pride in equipping families with safe and high quality products for everyday adventures. 

We constantly strive to raise the bar when it comes to the safety and reliability of our products. At times, we have to take a step back to recognize where we can do better.

With this in mind, we have decided to issue a voluntary recall of certain Pico Travel Car Seats. 

A small number of customers have experienced a break in the headrest support tubes (the part that connects the headrest to the back of the seat) on their Picos. Each of these customers informed us of the issue directly, and we provided them with a replacement Pico under our warranty policy. 

No injuries have been reported. With that said, even one warranty replacement of this sort is too many.

We have reported the issue to the National Highway Traffic Safety Administration (NHTSA) and are working closely with NHTSA on a recall plan to replace the headrests on affected Picos, free of charge. 

We will notify customers as soon as we have more information. 

In the meantime, please feel free to contact our Customer Experience team at 1-888-924-9292 with any questions (phone or text, Monday through Friday, 7am to 4pm Pacific Time), or email us at help@wayb.com.

Our team is committed to correcting this issue and making the entire process as smooth as possible. 

You can expect to hear more from us in the next few weeks when we have more details to share on the replacement process.

Thank you for allowing WAYB to be part of your family’s journey thus far, and we look forward to continuing on this path together.

- Your WAYB Team


FAQs:

Q: Which Pico car seats are affected by the recall?

A: Pico car seats with manufacture dates between February 1, 2019 (02/01/2019) and August 23, 2019 (08/23/2019) are affected. The manufacture date can be found on the sticker at the base of the seat


Q: Can I still use my Pico?

A: Please check your Pico. If the small metal support tubes connecting the headrest to the base of the seat are intact, you can continue to use the seat. If the metal tubes are broken or the pins connecting the headrest to the back of the seat are not in place, please immediately stop using the car seat and return it to WAYB. 


Q: When will I find out how to replace my headrest?

A: We are working closely with NHTSA to determine the timeline and process for the replacement of the Pico headrest. We will provide more information when it’s available 


Q: What if I purchased my Pico from a retailer rather than on wayb.com?

A: Regardless of where you purchased your Pico, WAYB will provide information to all registered customers regarding the replacement process as soon as possible. 


Q: How can I ensure I’ll get the latest updates?

A: If you have not done so already, please register your Pico to stay up to date on any product information.


Q: My Pico is not in the affected date range. Should I still get my headrest replaced?

A: If your Pico is not in the affected date range, the headrest replacement is not required. However, if you’d like an upgrade when the new headrest design is available, we'd be glad to provide you with the replacement headrest, free of charge.