What is your return policy?

If you don’t love it, send it back! You’ve got...

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When can I expect to receive my eGift card?

Please email help@wayb.com, we'll be happy to assist you.

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How can I check the balance of my gift card or merchandise credit?

Please email help@wayb.com, we'll be happy to assist you.

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Do merchandise credits or gift cards expire?

No, they do not expire!

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What is your Breathe Easy Guarantee?

Parenting isn’t always easy, but we’ve got your back! Our...

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How long is my warranty valid and what does it cover?

WAYB provides a 3 year limited warranty on defects in...

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How can I make a warranty claim?

To make a claim, please contact our Customer Experience Team at help@wayb.com....

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How can I register my Pico?

Register your product here.

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I am considering registering my Pico, will I be spammed?

No, your registration information will be used only in the...

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I have made a mistake on my registration, how can I fix it?

Please contact help@wayb.com to change your product registration information.

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Why am I being charged sales tax?

States require collection of sales tax from all online retailers,...

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Where do I apply a promotional code, gift card or merchandise credit to my order?

During your checkout, you will enter your gift card number,...

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