What is Route Package Protection?

Route Package Protection is available for purchase to add a layer of protection to your order throughout its journey to your doorstep. If you choose not to opt-in for Route Package Protection, please be aware that WAYB is not responsible for lost, damaged, or stolen packages once they leave our facility.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? File here

All of Route’s policies are listed here